Guest Services Summer Job Description
GUEST SERVICES COORDINATOR
Currently not available
(aka Guest Schmoozer) This position typically starts at the
beginning of June and ends when the summer program does at the
end of August. However, if the person in this position is
available, it may continue into the fall.
Reports to: Guest Services Manager
Coordinates with: All Departments
PRIMARY FUNCTION
Take care of our guest's needs while they are on property in a manner that exceeds their expectations. Complete Front Office/Guest Services tasks, carry out Manager on Duty responsibilities, tend bar, and provide support to the Director of Guest Services & Operations and other staff.
MAJOR RESPONSIBILITIES
- Carry out Manager-on-Duty Responsibilities
- Ensure lodge, conference center, and grounds are in order
- Setup and tear down for each event
- Provide snack breaks and continuous coffee service to conference groups
- Greet, socialize with, and provide information for guests
- Help maintain ranch security as guests come and go from property
- Complete Front Office tasks
- Carry out daily office duties
- Answer and process telephone calls, process mail, process summer and Thanksgiving program reservations, send brochures to prospective guests, act as cashier
- Sell retail merchandise
- Assist with job application processing
- Stock and maintain office forms and file systems
- Stock brochures, stationary and office supplies
- Assemble information/marketing packets
- Maintain and distribute guest room packets
- Market and sell summer program
- Tend the Bar
- Serve beverages
- Assist with product inventory, keep bar clean and organized
SECONDARY RESPONSIBILITIES
- Provide clerical and other support to Director of Guest Services and Operations
- Carry out other duties and provide clerical support as requested by General Manager and other office staff managers
- Understand that job shifts and hours will fluctuate with business demands (shifts may include early mornings, late evenings, weekends and holidays)
- Set up and tear down seasonal décor in the lodge
JOB SKILLS REQUIRED
- Excellent customer service skills
- Excellent oral communication skills
- Time management skills
- Computer skills
- Mathematical aptitude
- Multitasking skills
- General office skills
PHYSICAL REQUIREMENTS
- Able to move/set up tables and chairs at the conference center
- Able to move about the property and cabins.
- Able to transport boxes and heavy items from the lodge to the conference center
